Why It Matters
Customer accounts transform one-time visitors into loyal patrons who order more frequently and spend more per order.
Build direct relationships with your customers. Access their order history, preferences, and contact information to create personalized experiences.
+40%
Higher Lifetime Value
2.5x
Order Frequency
100%
Data Ownership
Regular Customer
12 orders · $486 spent
Account Features
A complete customer experience designed to make ordering effortless and build lasting relationships.
Customers save home, work, and custom addresses for instant checkout.
Real-time status updates from confirmed to preparing to ready.
Complete past orders with one-click reorder functionality.
Pre-filled details mean customers complete orders in seconds.
Designed for real restaurant workflows, from single locations to multi-branch operations with staff management.
Everything you need to know about customer accounts and operations.
Customers with accounts can: save multiple delivery addresses, view complete order history with detailed receipts, track live order status in real-time, reorder past orders with one click, and enjoy faster checkout with pre-filled information. All of this creates a smoother experience that encourages repeat business.
For multi-branch restaurants, staff members are assigned to specific branches in the Team settings. When a customer places an order, they select their preferred branch. The order is then automatically routed to staff assigned to that branch. Staff only see and manage orders from their assigned location, ensuring efficient operations without confusion.
No. Customer accounts are completely optional. You can enable guest checkout so customers can place orders without registration. However, we encourage offering account creation as registered customers order 2.5x more frequently and have 40% higher lifetime value than guests.
Staff receive beautiful real-time toast notifications in the dashboard showing order number, customer name, order type (Delivery/Pickup/Table), and amount. Notifications include sound alerts (can be muted) and auto-dismiss after 7 seconds. Staff can click to view the order immediately. Notifications are filtered by branch assignment.
The admin dashboard provides comprehensive customer insights: complete profiles with contact info, order history with itemized receipts, total orders and lifetime spending, customer segments (Regular, New), preferred order channels (Web, WhatsApp, QR), and last order date. You can also export customer data for marketing purposes.
Go to Dashboard → Users → Team. You can add staff members with their email, name, and phone. Assign them to specific branches or give access to all branches. The system generates a temporary password automatically. You can reset passwords, toggle active status, or remove staff members at any time. Owners have full access, while staff have branch-limited access.
