Terms of Service

These Terms of Service (“Terms”) form a legal agreement between you and Kllivo (“Kllivo”, “we”, “us”). Please read them carefully — by creating a Kllivo account, accessing the dashboard, or using any other part of the service, you agree to be bound by them.

Plain-English summary Kllivo gives restaurants software to run their own ordering website and accept payments. We don’t take a commission on orders. We never see your customers’ card details — payments go straight from the customer to Stripe / Paystack / Flutterwave / POK Payments. You own your menu, your customers, and your data. We charge a subscription. If you misuse the platform or stop paying, we may suspend or close your account.

1. Agreement

By clicking “Create account”, ticking an acceptance box, signing in with Google, or otherwise using kllivoapp.com or the Kllivo dashboard, you confirm that you have read, understood and agreed to these Terms and to our Privacy Policy.

If you are entering into these Terms on behalf of a company, restaurant or other legal entity, you represent that you have authority to bind that entity and the words “you” and “your” refer to that entity.

2. Definitions

Service — the Kllivo platform, including the marketing site at kllivoapp.com, the dashboard, the control panel, the storefront themes, the public APIs, and any related apps or integrations.
Account — the user record created when you sign up. Each Account has a unique email and a role (owner, manager, staff, etc.).
Restaurant / Tenant — the business entity you create on Kllivo to operate a storefront. One Account can own one or more Restaurants.
Storefront — the public ordering website served by Kllivo on a Kllivo subpath or your custom domain.
End Customer — a member of the public who places an order on a Storefront.
Payment Provider — Stripe, Paystack, Flutterwave, POK Payments or any other PCI-compliant provider we may add.
Plan — a subscription tier you select for a Restaurant.

3. The Kllivo service

Kllivo provides software for independent restaurants to:

Build and run a branded online ordering Storefront, served by Kllivo on a Kllivo subpath or on your own custom domain.
Accept orders via web, WhatsApp link or QR code, with delivery, pickup, dine-in or table service.
Accept online card payments through PCI DSS Level 1 certified providers, plus offline methods (cash on delivery, bank transfer, pay-on-pickup).
Manage menu, categories, prices, variants, extras, allergens, photos, taxes and currencies.
Manage staff, customer accounts, multiple branches, and reporting / analytics.
Send transactional email (order confirmation, payment receipt, etc.) to End Customers and to the restaurant.

Specific feature lists are detailed on our Website Ordering, Payments, Multi-Branch, Customer & Staff Accounts, Tax Builder, Integrations and Analytics pages. Features may evolve over time; we will not remove headline features in a way that materially harms paying customers without reasonable notice.

4. Your account

4.1 Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to enter into a binding contract. The Service is not intended for use by individuals to whom that does not apply, nor by anyone barred from receiving services under the laws of their jurisdiction.

4.2 Sign-up

Sign-up at kllivoapp.com/sign-up requires your email, first name, last name, password, and an answer to “How did you hear about us?”. You may sign in with Google instead, in which case Google supplies your name, email and avatar.

4.3 Account security

You are responsible for keeping your login credentials confidential.
You are responsible for all activity under your Account, including activity by staff members you invite.
Notify us at support@kllivoapp.com immediately if you suspect unauthorised access.
We strongly recommend enabling two-factor authentication once it is available on your Account.

5. Restaurant accounts & tenants

You may create one or more Restaurants under your Account. Each Restaurant has its own slug, branding, menu, staff, payment-gateway connections, customers and orders, and is isolated from other tenants in our database.

You are responsible for the legal status of each Restaurant: trading name, company registration where applicable, tax registration, food-safety licences, and any other regulatory permissions to sell food and accept payments in your territory. We do not validate this, and we are not liable if a Restaurant is operating without proper authorisation.

6. Plans, billing & payments

6.1 Subscription

Use of the Service is offered on a subscription basis. Pricing and Plan inclusions are listed on kllivoapp.com/pricing. The Plan you select for a Restaurant is the agreed price between us until you change Plan, until the price is updated under section 6.4, or until either party terminates.

6.2 0% commission on orders

Kllivo does not take a percentage of your order revenue. The only fees you pay to Kllivo are the subscription fees of your selected Plan. Payment-processing fees are charged separately by the Payment Provider you choose (e.g. Stripe’s standard rate) and are not controlled by us.

6.3 Free trial & renewals

Where a free trial is offered, the trial converts to a paid subscription at the end of the trial period unless you cancel beforehand. Subscriptions auto-renew at the end of each billing period. You can cancel renewal at any time from your dashboard; cancellation takes effect at the end of the current paid period.

6.4 Price changes

We may change Plan prices on at least 30 days’ notice. If you do not accept a price change, you may cancel before the new price takes effect.

6.5 Refunds

Subscription fees are non-refundable except where required by law. We may issue pro-rated refunds at our discretion for lengthy outages (see section 13) or where we terminate the Service for our own convenience.

6.6 Taxes

Subscription fees are exclusive of any applicable VAT, GST, sales or other taxes, which we will add to your invoice where required by law.

7. Payments to restaurants (your customers’ payments)

When an End Customer pays for an order on your Storefront, the funds flow directly from the End Customer to your account at the Payment Provider you have connected (Stripe, Paystack, Flutterwave or POK Payments). Kllivo:

Never holds your customers’ funds.
Never sees full card numbers, CVVs or other cardholder data — the card form is hosted on the Payment Provider’s domain or iframe (see our Privacy Policy § 10).
Only stores the gateway-issued reference, plus the amount, currency and outcome status, so that the order can be reconciled.

The contractual relationship for the payment itself is between you (the Restaurant) and your chosen Payment Provider. Their terms, fees, payout schedule, dispute and chargeback rules apply to those funds. You are responsible for refunds, chargebacks and customer disputes related to orders placed on your Storefront.

8. Acceptable use

You must not, and must not allow any user of your Account or Storefront to:

Use the Service for any unlawful, fraudulent or deceptive purpose.
Sell items that are illegal in the buyer’s or your jurisdiction (controlled substances, unlicensed alcohol, weapons, etc.).
Misrepresent the origin, ingredients, allergens or price of food items.
Use the Service to send spam, phishing messages, or unsolicited marketing.
Attempt to gain unauthorised access to other tenants, our infrastructure, or third-party systems — including testing for vulnerabilities except under our coordinated disclosure programme.
Reverse engineer, decompile or scrape the Service, its API or its source code, except to the extent permitted by mandatory law.
Disable, evade or interfere with security features (rate limits, audit logging, payment-page CSP, signature verification).
Use the Service to handle, store or transmit raw cardholder data outside the supported gateway flows. Doing so would put both of us out of PCI compliance.
Submit content that is defamatory, infringes intellectual property, violates privacy, or contains malware.

Compliance is on you You are responsible for the legality of what you sell, the accuracy of what you advertise, food-safety standards, allergen information, tax registration, and consumer-protection compliance in every territory you operate.

9. Your content

“Your Content” means menu items and prices, photos, logos, branding, custom pages, policy text, restaurant information, customer records, orders, and anything else you upload to the Service.

9.1 Ownership

You retain all ownership of Your Content. Nothing in these Terms transfers ownership of Your Content to us.

9.2 Licence to us

You grant Kllivo a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display and process Your Content solely to operate, support and improve the Service for you. We do not use Your Content to train models, build look-alike audiences, or for our own marketing.

9.3 Export & portability

You can export your menu, orders, and customer list from the dashboard at any time. On termination you have 30 days to retrieve a final export (see section 14).

9.4 Your customers’ data

For personal data of your End Customers, you are the data controller and we are your processor. Our Data Processing Agreement (available on request) sets out the technical and organisational measures we apply, the sub-processors we use, and how we will support you with data-subject requests.

10. Our intellectual property

The Service, including the source code, the dashboard UI, the storefront themes, the “Kllivo” name and logo, the marketing site copy and illustrations, are owned by Kllivo and protected by intellectual property law.

We grant you a limited, revocable, non-transferable licence to use the Service during the term of these Terms, solely for the purpose of operating your Restaurant. You may not copy, modify, sublicence, sell or create derivative works of the Service, except to the extent permitted by mandatory law (e.g. interoperability rights).

11. Third-party services

The Service integrates with third-party services that you choose to connect:

Payment Providers — Stripe, Paystack, Flutterwave, POK Payments.
Google — for “Sign in with Google”.
Email delivery — SMTP-based providers used by our mailer.
Hosting / infrastructure — the cloud provider underneath the Service.

Use of each third-party service is subject to that provider’s own terms. Kllivo is not responsible for the acts or omissions of third-party providers. If a Payment Provider rejects, freezes or claws back funds, that is a matter between you and the Payment Provider.

12. Privacy & data protection

Our handling of personal data is described in detail in the Privacy Policy, which forms part of these Terms. Where we process personal data of your End Customers on your behalf, our Data Processing Agreement (DPA) applies. Please contact support@kllivoapp.com for a copy of the DPA.

13. Service availability

We aim to keep the Service available 24/7 and engineer it for high availability, but we do not guarantee uninterrupted operation. The Service may be unavailable due to maintenance, upgrades, third-party outages, force majeure or attacks beyond our control. We will use commercially reasonable efforts to schedule planned maintenance outside peak hours and to communicate significant outages.

Specific service-level commitments, where offered, are in the Plan you have subscribed to.

14. Suspension & termination

14.1 By you

You can cancel your subscription at any time from the dashboard. Cancellation takes effect at the end of your current paid billing period. To delete your Account entirely, email support@kllivoapp.com.

14.2 By us

We may suspend or terminate your Account if:

You materially breach these Terms (in particular section 8) and do not cure the breach within 14 days of notice.
Your subscription payment fails and is not resolved within 14 days.
Your Account or Storefront poses an immediate risk to other users, our infrastructure, or our regulators (e.g. confirmed fraud, payment-gateway compromise, mass abuse).
We are required to do so by law or by a valid order from a competent authority.

14.3 Effects of termination

Your access to the dashboard and Storefront ends.
Your data is preserved for 30 days in a frozen state to allow you to retrieve a final export, then deleted from our active systems (subject to legal-retention rules described in the Privacy Policy).
Sections that by their nature should survive termination (intellectual property, indemnification, limitation of liability, governing law) survive.

15. Disclaimers

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KLLIVO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT IT WILL MEET YOUR PARTICULAR REQUIREMENTS.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KLLIVO AND ITS OFFICERS, EMPLOYEES, AGENTS AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA OR USE, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY IN CONNECTION WITH THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO KLLIVO FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) USD 100.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law — for example, liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

17. Indemnification

You agree to defend, indemnify and hold harmless Kllivo and its officers, employees and agents from and against any claim, demand, loss, liability or expense (including reasonable legal fees) arising from:

Your breach of these Terms;
Your violation of any law or third-party right;
Your Content or your operation of a Restaurant or Storefront, including allergen or food-safety claims, consumer-protection claims, and tax claims;
A dispute between you and an End Customer, a Payment Provider, a delivery driver, or any other third party.

18. Changes to these terms

We may update these Terms from time to time. The “Last updated” date at the top of this page shows the most recent revision. For material changes (e.g. changes to fees, liability, or your obligations), we will give you at least 30 days’ notice by email or through an in-product banner before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept, you may cancel before the effective date.

19. Governing law & disputes

These Terms are governed by, and will be interpreted in accordance with, the laws of the jurisdiction in which Kllivo is established, without regard to its conflict-of-laws rules.

The parties will attempt in good faith to resolve any dispute by direct negotiation. If a dispute cannot be resolved within 30 days, it will be submitted to the exclusive jurisdiction of the competent courts of Kllivo’s place of establishment, except where mandatory consumer-protection rules in your jurisdiction give you a different forum.

Nothing in this section prevents either party from seeking urgent injunctive relief in any court of competent jurisdiction.

20. Contact us

Thank you for reading these Terms. By using Kllivo, you confirm you accept them. If anything in here is unclear, we’d rather you ask — reach out and we’ll explain.