Run Your Restaurant
Like a Pro

The product editor has three tabs: Basic, Options and Pricing.

1. Open Dashboard → Products and click New product.
2. Basic tab: name, description, SKU, category. Pick a category from the list or create a new one inline (with an icon and accent colour).
3. Options tab: add Size variants (each has a price adjustment – e.g. Small 0 to keep the base price, Large +2.50). Size/variant is required – the customer must pick one. Also add Add-ons (each adds a price – e.g. Extra cheese +0.80; tick Required if the customer must pick one).
4. Pricing tab: set the price and an optional compare-at price (the original price shown struck-through, so a sale is obvious).
5. Upload images and short videos in the media area. The first one is the cover.
6. Set Availability: Available or Sold Out.
7. Save. The product appears on your storefront straight away.

1. Open Dashboard → Products.
2. Open the Category picker (inside any product, or from the categories panel).
3. Click New category and give it a clear name (Mains, Drinks, Desserts…).
4. Use the icon picker – icons are grouped (Meals, Drinks, Desserts, etc.) so you can find one quickly – and pick an accent colour from the palette.
5. Reorder categories to control how they appear on the storefront.

Both options live on the product editor’s Options tab.

Size variants — change the base price

1. Click Add variant.
2. Enter the name (e.g. Small, Medium, Large) and a price adjustment applied to the base price – use 0 to keep the base price as-is, or +2.50 to add on top. A 0 variant won’t add anything to the bill – only the base price applies.
3. Repeat for each size. The customer picks exactly one.

Add-ons — charge extra on top

1. Click Add add-on.
2. Enter the name (e.g. Extra cheese) and an absolute price like 0.80.
3. Tick Required if the customer must pick one before checkout (useful for “choose your sauce” style options). Otherwise customers can pick multiple add-ons or none.

Every product has an Availability field with two values:

• Available – visible and orderable on the storefront.
• Sold Out – visible but greyed out and tagged “Sold Out”. Can’t be added to cart.

Open the product editor and pick the new state, or use the inline pill on the product row in Products. The change is live within seconds.

1. New orders trigger an alert sound and notification across the dashboard – owners and admins receive them on any page they happen to be on. Staff members are directed to the Orders page where they manage incoming orders.
2. Click any order row to open the side panel – items, size variants, add-ons, customer note, payment method, branch and the running total are all there.
3. Press Confirm Order to accept it. The customer gets an email; the kitchen can start prepping.
4. If you can’t fulfil it (sold out, closing soon), open the order menu and pick Cancel.

The order detail panel shows a 5-step progress bar. Click the action button to advance to the next step.

• Received – just landed. Action: Confirm Order.
• Confirmed – you’ve accepted it. Action: Start Preparing.
• Preparing – in the kitchen. Action: Mark as Ready.
• Ready – ready for pickup or hand-off. Action: Mark Delivered.
• Delivered – the customer has the order – final step.
• Cancelled – closed without delivery. Available from the order menu at any earlier stage.

Made a mistake? Each step also has a Back to previous button so you can step backwards if needed.

Cancel an order

1. Open the order from Dashboard → Orders.
2. Click Cancel in the order’s action menu.
3. Confirm. The order moves to Cancelled and the customer is notified.

Reprint or download a receipt

1. Open the order detail panel.
2. Click Download or Print at the bottom.

Every time you advance an order’s status (Confirmed, Preparing, Ready, Delivered or Cancelled), the customer receives an automatic email notification. This happens for all status changes and cannot be toggled off by the restaurant admin at this time.

On the restaurant side, new incoming orders trigger an alert sound and in-dashboard notification. Owners and admins hear the alert on whichever dashboard page they are on; staff members work from the Orders page.

1. Open Dashboard → Customers.
2. Use the search bar to find a customer by name, email or phone.
3. Click any row to open the customer’s full profile: orders, addresses and lifetime stats.
4. Use the Block button to stop a customer from ordering – useful for fraud or abuse.

Customers can sign up directly on your storefront. Their account is scoped to your restaurant only – nothing is shared across the platform.

What customers can do

• View their full order history.
• Save delivery addresses for one-tap re-order.
• Update name, phone and password.
• Receive password resets by email.

You don’t need to do anything – accounts are enabled by default. Guest checkout (no account) also works for shoppers in a hurry.

Customer addresses and delivery options work together but are not auto-matched. Here’s how it works:

1. You create delivery options under Operations → Delivery. Each option has a name, price and a description explaining what area it covers (e.g. “Within 5 km of downtown – €3”).
2. At checkout the customer enters their address and picks the delivery option that best fits their location based on your descriptions.
3. The delivery fee, estimated time and minimum-order rule come from the option the customer selects.

Each customer can also save multiple addresses with a label (Home, Office…) so repeat orders are faster.

1. Open Dashboard → Branches and click Add branch.
2. Branch name (e.g. Downtown Branch), phone, email and a free-text prep time (we default to 25-35 min).
3. Address, city and country.
4. Latitude and longitude – you enter these manually so the pin is exactly where you want it (look up the coordinates in Google Maps if needed).
5. Operating hours – for each weekday, set open/close times or tick Closed.
6. Use the star button to mark one branch as Main – that’s the default for storefront fall-back. The main branch can’t be deleted.
7. Save. You can now add products, tables, team members and delivery options that reference this branch.

1. Open Dashboard → Table Management and click Add table.
2. Enter a table number (any string – 1, A1, VIP…), an optional label (Window seat) and the number of seats.
3. If you have more than one branch, pick which one this table belongs to.
4. Save. The dashboard shows total tables, total capacity and how many orders came through tables.

When a customer scans a QR code that points to your storefront with the table parameter set, their order arrives in Orders tagged with that table number — runners know exactly where to take the food.

Delivery options are the rows a customer picks from at checkout. Each one has its own price, ETA and minimum-order rule.

1. Open Dashboard → Delivery and click Add option.
2. Pick a pricing type: Flat (fixed fee), Free, or whichever other tier types your plan exposes.
3. Fill Option name (e.g. Standard delivery, Express) and a short description – this shows at checkout.
4. Set the Delivery fee and an Estimated time (e.g. 30–45 min).
5. Optional: a Min. order threshold (the option is hidden below it) and a Max. order ceiling.
6. Optional: Conditions / Notes – free text shown to the customer (e.g. Weekdays only).
7. Save. Toggle the row off to retire it without losing the configuration.

1. Open Dashboard → Tax. Kllivo detects your country from onboarding and offers the matching preset (e.g. UK VAT 20%, Germany 19%, Nigeria 7.5%).
2. Click Apply default to pull the country preset in, or fill the form yourself.
3. Tax label – what shows on the customer’s receipt (VAT, Sales Tax, GST…).
4. Type – Percentage (e.g. 20%) or Flat fee (a fixed amount per order).
5. Rate – the % or flat amount.
6. Toggle Enable on. The summary card shows a live preview of how the tax appears on a sample €100 order.
7. Save. Every order recalculates tax in real time and prints it on the receipt.

Your store currency is set during onboarding. After that:

• Dashboard → Preferences controls currency position (symbol before €9.99 or after 9.99€).

1. Open Dashboard → Discounts and click New discount.
2. Pick a type:
   • Percentage off – e.g. 20% off all orders over €15.
   • Fixed amount – e.g. €5 off the cart total.
   • Free delivery – removes the delivery fee for matching orders.
3. Enter a code (always upper-cased on save, e.g. WELCOME10) and the value.
4. Optional limits: minimum order, max uses total, end date.
5. Save. The status badge shows whether the discount is Active, Scheduled or Expired.

The Pages section lets you manage your storefront’s menu page – you cannot create new pages or drag-and-drop content blocks.

What you can do

• Show / hide menu categories – toggle which categories are visible on the storefront without deleting them. Useful for seasonal menus or categories under construction.
• Menu page SEO metadata – set the SEO title and SEO description for your menu page so it shows up well in Google results.

1. Open Dashboard → Payments and click Add gateway.
2. Pick the gateway. The available list and field labels depend on which one:
   • Stripe – Publishable Key + Secret Key (from dashboard.stripe.com → Developers → API keys).
   • Paystack – Public Key + Secret Key (dashboard.paystack.com → Settings → API Keys & Webhooks).
   • Flutterwave – Public Key + Secret Key (dashboard.flutterwave.com → Settings → API).
   • POK Payments – Key ID, Key Secret and Merchant ID from your POK merchant dashboard.
3. Paste the credentials and toggle Test mode first. Place a fake order with a gateway test card.
4. Copy the webhook URL Kllivo shows you and paste it into your gateway dashboard so payment confirmations come back to us.
5. When happy, switch test mode off. Live payments now flow into your gateway account.

The Payments page exposes three families of non-card methods, each on/off independently:

1. Cash on Delivery – toggle it on so the storefront shows: “Customer pays cash when the order arrives at their door.”
2. Pay on Pickup – toggle on for: “Customer pays when they collect the order in store.” Pair with Tables for dine-in.
3. Manual payments – click Add manual method, give it a name (e.g. Bank transfer, Crypto, Mobile money) and free-text instructions the customer reads at checkout (your IBAN, wallet address, etc.).

When a customer pays with a manual method (bank transfer, mobile money, crypto…) they can upload a screenshot of the transfer. The order is flagged Awaiting until you mark it paid.

1. Open the order in Dashboard → Orders.
2. The proof thumbnail appears in the order detail panel – click to view full size.
3. Once you’ve verified the transfer in your bank account, advance the order’s status (Confirm Order → Start Preparing → …) just like a card payment.

1. Open Dashboard → Themes.
2. Browse the gallery and click Preview to see your menu in that theme.
3. Hit Activate to make it live.
4. Tweak the brand colours, header logo and hero banner to match your identity.

Open Dashboard → Preferences to manage:

• Store name & tagline – the tagline shows below your store name in the header.
• Contact – storefront email, phone and address.
• Logo & OG image – the logo for the header and the social-sharing image used when your storefront is shared on WhatsApp, Facebook, etc.
• Social links – Instagram, Facebook, TikTok, X (Twitter), YouTube, LinkedIn, WhatsApp, Snapchat, Pinterest. Add as many as you want from a platform picker.
• Banner – a coloured strip at the top of the storefront for promos or notices, with optional CTA link.
• Currency position – symbol before or after the amount.
• Guest checkout – toggle whether customers can order without creating an account.

1. Open Dashboard → Preferences and scroll to the Site lock section.
2. Toggle it on.
3. Set a password (stored hashed; you re-enter it any time you change it) and an optional visit message shown on the lock screen (“Opening Friday at 6 PM!”).
4. Visitors hit the lock screen first and must enter the password to see the menu.

1. Open Dashboard → Team Members and click Add member.
2. Fill email (required), first name (required), last name and phone.
3. Pick a branch assignment – either All branches or a specific one. Members assigned to a branch only see that branch’s orders and tables.
4. Click save. Kllivo generates a one-time temporary password and shows it to you in a modal – copy it once, you won’t see it again.
5. Share the temp password with your team-mate. They sign in with their email + the temp password and are prompted to set their own.

Two roles exist:

• Owner – full access including billing and team admin. There’s exactly one owner per restaurant and the seat can’t be removed.
• Staff – everyone else. Can take and manage orders only within their assigned branch.

Dashboard → Analytics has two tabs – Orders and Website – and a period selector at the top: 7 days, 30 days, 90 days or 12 months.

Orders tab

• Revenue, Total orders, Average order value and Unique customers as KPI cards.
• A line chart for revenue over time and a bar chart for orders.
• A donut chart for the channel breakdown (Web / WhatsApp / QR).
• A top-items table showing what’s selling and what isn’t.

Website tab

Storefront traffic – pageviews, devices, and where visitors are coming from. Useful for measuring if a marketing push actually drove traffic.

Open Dashboard → File Storage. The page shows:

• Storage used in MB, with a progress bar against your plan’s quota (or Unlimited if your plan has no cap).
• Total files, plus separate counters for Images, Videos and Documents.
• The full file list with thumbnail, filename, size and uploaded date.

Use the filter pills (All / Image / Video / Document) and the search box to find a specific upload, then preview or delete it inline.

Click your avatar (top-right) → Account to open the profile editor.

• Profile – first name, last name, phone, avatar.
• Email & password – change either; the password change requires the current one.
• Plan & billing – current plan, invoices and the upgrade/switch flow.